Eduriti Strategist

Refund Policy

Version 1.0Effective 27 March 2026

This Refund Policy forms part of our Terms & Conditions.

Our refund policy is simple: we do not offer refunds for dissatisfaction with AI-generated outputs. Refunds are issued only when a verified technical failure prevents the product from delivering the output it is designed to produce.

When a Refund Will Be Issued

A refund will be issued if, and only if, a technical failure prevents delivery. Specifically:

The generation process fails to complete (server error, timeout, or pipeline crash).
Outputs are delivered but are blank, corrupted, or structurally incomplete.
Delivery emails are sent but attachments are missing or non-functional after one reported retry attempt.

Technical failures are logged with error codes, timestamps, and pipeline state. Any refund request will be assessed against this log. If the log shows successful completion, no refund is payable.

When a Refund Will Not Be Issued

Dissatisfaction with the quality, depth, structure, or content of AI-generated outputs.
Outputs that are complete but do not match your expectations or intended use.
Outputs generated from poor-quality, incomplete, or inaccurate input data.
User error: incorrect data entered, wrong segment specified, incorrect email address provided.
Outputs reviewed and accepted at a pre-payment checkpoint (Market Opportunity Summary, Business Plan Summary) but found unsatisfactory at a later stage.
Failure to receive email due to spam filtering, incorrect address, or mailbox issues.
For Sales Engine: dissatisfaction with the number or quality of Google Places results — prospect count varies by location density and segment.

How to Request a Refund

Email support@eduriti.com within seven (7) days of the failed transaction. Include your order ID, the email address used at checkout, and a description of the technical failure. We will respond within five (5) business days.